1 reviews | Active since Nov 2010
*****ing people's money by not activating data bundles
<p>On 24 May I bought a 3GB data bundle as my data was low. I continued to use data. On 29 May I see I have not data left. When I check my bill the transaction did not appear, but I was being charged out of bundle rates. On 29 May I bought a 3GB data bundle again as I had no data. I continued to use data. But the out of bundle amount just kept on increasing while the bundle never the reflected. I called the call centre and they could not explain why the data bundle purchases were cancelled in both cases. I asked them to activate another data bundle and they confirmed that it was on the system. 2 hours later is was not not reflecting on myVodacom. The out of bundle amount is just continuing to rise in the meanwhile. This is theft - how many people's bundles do you cancel and force them to pay out of bundle rates????? I want my money bag.</p>
Kindly note your Hellopeter Complaint has been reviewed and addressed please refer to our email correspondence communicated.
Best Regards
Elroy
Kindly note your Hellopeter Complaint has been reviewed and addressed please refer to our email correspondence communicated.
Best Regards
Elroy
