JH
Japie H

1 reviews | Active since Nov 2010

29 May 2016, 18:23

*****ing people's money by not activating data bundles

<p>On 24 May I bought a 3GB data bundle as my data was low. I continued to use data. On 29 May I see I have not data left. When I check my bill the transaction did not appear, but I was being charged out of bundle rates. On 29 May I bought a 3GB data bundle again as I had no data. I continued to use data. But the out of bundle amount just kept on increasing while the bundle never the reflected. I called the call centre and they could not explain why the data bundle purchases were cancelled in both cases. I asked them to activate another data bundle and they confirmed that it was on the system. 2 hours later is was not not reflecting on myVodacom. The out of bundle amount is just continuing to rise in the meanwhile. This is theft - how many people's bundles do you cancel and force them to pay out of bundle rates????? I want my money bag.</p>

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Replies (2)
Vodacom
Vodacom's reply30 May 2016, 06:10
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
Vodacom
Vodacom's reply07 Jun 2016, 08:44
Official

Kindly note your Hellopeter Complaint has been reviewed and addressed please refer to our email correspondence communicated.

Best Regards

Elroy