TR
Tertsia R
1 reviews | Active since Apr 2014
31 Jul 2020, 11:28
*****ing of the elderly's airtime month after month.
Airtime dissappearing on elderly people's phones. One call made and R110 missing of airtime and this is not the first time. This is about the 5th time happening and if you call the call centre they cant assist.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Jul 2020, 11:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Jul 2020, 11:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TR
Tertsia R's updateReviewer Update
02 Aug 2020, 18:45Vodacom again, we make monthly payments on the 7th of each month it has been arranged for a year now. SUddenly my lines are suspended. Who is the *********** person suspending my lines. This is why Vodacom is useless, dont they look at the paying records. It will certainly show in arrears because PAYMENT IS ONLY ON THE 7th of each month. USELESS COMPANY!!!
Worst of all I cant be helped now, only tomorrow morning at 8. Even worse why do you have a call centre? This is the worst company to have a cellphone with. I have cancelled all my lines so far and intend to cancel all my lines. I am so tired of phoning and explaining. Aren't the people trained to do the job properly BY LOOKING at the payment history!!!!!!!Or the notes made by Senior personnel in VODACOM!!!! Absolutely disgusting.
Worst of all I cant be helped now, only tomorrow morning at 8. Even worse why do you have a call centre? This is the worst company to have a cellphone with. I have cancelled all my lines so far and intend to cancel all my lines. I am so tired of phoning and explaining. Aren't the people trained to do the job properly BY LOOKING at the payment history!!!!!!!Or the notes made by Senior personnel in VODACOM!!!! Absolutely disgusting.
TR
Tertsia R's update02 Aug 2020, 18:45
Reviewer Update
Vodacom again, we make monthly payments on the 7th of each month it has been arranged for a year now. SUddenly my lines are suspended. Who is the *********** person suspending my lines. This is why Vodacom is useless, dont they look at the paying records. It will certainly show in arrears because PAYMENT IS ONLY ON THE 7th of each month. USELESS COMPANY!!!
Worst of all I cant be helped now, only tomorrow morning at 8. Even worse why do you have a call centre? This is the worst company to have a cellphone with. I have cancelled all my lines so far and intend to cancel all my lines. I am so tired of phoning and explaining. Aren't the people trained to do the job properly BY LOOKING at the payment history!!!!!!!Or the notes made by Senior personnel in VODACOM!!!! Absolutely disgusting.
Worst of all I cant be helped now, only tomorrow morning at 8. Even worse why do you have a call centre? This is the worst company to have a cellphone with. I have cancelled all my lines so far and intend to cancel all my lines. I am so tired of phoning and explaining. Aren't the people trained to do the job properly BY LOOKING at the payment history!!!!!!!Or the notes made by Senior personnel in VODACOM!!!! Absolutely disgusting.
TR
Tertsia R's updateReviewer Update
02 Aug 2020, 18:45My query with regards to money being stoled from the elderly hasn't even been resolved. USELESS COMPANY!!!!
TR
Tertsia R's update02 Aug 2020, 18:45
Reviewer Update
My query with regards to money being stoled from the elderly hasn't even been resolved. USELESS COMPANY!!!!