WK
Wynand K

1 reviews | Active since Mar 2011

07 Jun 2019, 10:55

*****ing of data

This morning, on my way to work I started to get sms's from Vodacom that my data limit is running low. First sms said I only had 500mb, 2 min laters I get another sms that my data is now at 146mb left. When I stop at work I have added a 1Gb data bundle to my account and with in an hour this was also depleted and I am left with 4mb. I contacted Vodacom to enquire what is going on, but they just advised me that it was instagram that has been using the data. When I checked the usage on my phone the total was only 65mb that has been used by instagram. This is also the the only app that used that amount of data. All the other app's are far below that. A lady phoned me to check this as well but was very rude and still wanted to argue that I have used the data. Clearly Vodacom is at it again in *****ing peoples data. I cannot wait for my contract to expire in November because this will be the end of our 10 year partnership. Vodacom stinks as well as their customer service.

0
Replies (2)
Vodacom
Vodacom's reply07 Jun 2019, 11:07
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply07 Jun 2019, 12:08
Official
Dear Wynand, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards Consumer Website Team(SA)