LR
Liezl R

1 reviews | Active since Nov 2016

12 Jun 2017, 08:01

*****ing my money with doubling up on debit orders

<p>Last month (May) my one number's total account was debited twice... this month they decided that I need to pay twice for my handset.... Are they planning to send me a free handset I dont know about..... I want this fixed ASAP</p>

0
Replies (2)
Vodacom
Vodacom's reply12 Jun 2017, 10:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jun 2017, 11:31
Official

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart