MM
Michael M

1 reviews | Active since Jun 2015

07 Jun 2016, 12:10

*****ing my money via data costs

<p>I have been struggling with vodacom from the day I signed up for the limitless contract. It should be called the unlimited bill contract. I have payed over R5000 pm on numerous occasions due to over billing on data. I should have a fixed amount of R2717.00 only pm</p> <p>I have reported the problem on many occasions , they have done investigations on where the data is going. No real evidence. They even told me once it was for Twitter. I don't even have a Twitter account not the app on my phone.</p> <p> </p> <p>On numerous occasions Vodacom have told me to change settings on my phone and that it is the device,, all my settings are in order and have been for a long time. On occasions they tell me they will give me a goodwill cr for the over billing to try make me feel better and that it is my fault. </p> <p> </p> <p>I even sent them proof of my phone usage and it comes nowhere near to what they have billed me</p> <p> </p> <p>On numerous occasions o told vodacom to please send me reminders of my data was about to run out, never did I receive these messages to my number ***)</p> <p> </p> <p>I am now fed up with these bills and have overpaid vodacom and want my money back from vodacom as they have drained me financially as well as emotionally and I will now let the piblic know about they way they ***** </p>

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2016, 06:39
Official

Thank you for making contact with us,

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites