*****ing my money - get your systems up to date

<p>I am now on pension and I decided to migrate from a contract of R594.19 to a small contract (R59)and prepaid in September 2016. I gave the correct notice of one month over the phone to the appropriate department and took up the SMALL contract offered at the time when the sales assistant advised this was a special offer of R110 worth of airtime and 250meg data for R59 per month. During October I used prepaid to top up this contract but my account for October was still incorrect and a sum of R125 .19 was debited. I queried this as my account should have gone down to the R59 plus SIM cover and caller identity charges. </p> <p>On November 12 I received an account for R814.19 which I queried through both email and a Customer service consultant ( a phone call of 38 minutes and a reference of 1- ********** 9845) The consultant agreed that this was indeed incorrect and I should in effect only be paying R74.33 monthly. She advised that she had amended this to reflect the correct balance. The service consultant was most helpful. An SMS received on 19 November advised that a CREDIT had been requested for that invoice, however on 30 November my account was debited for the full R814.19!! </p> <p>I do not owe this money and in effect this is tantamount to *****ing. I am absolutely furious and would like this matter sorted out once and for all. </p>