1 reviews | Active since Feb 2017

27 Feb 2017, 19:58

*****ing my money for two months

<p>I upgraded 19 November, 2016 to a cheaper device. I understand that I need to still pay ny previous device until that contract ended. That contract ended in December. I went to them the end of January, very confused, when they still took my money from the previous contract. They spinned a story around to tell inform me that I still need to pay for January. Which was fine. I accepted the fact that they stole my monet and confirmed with them that in February everything will kick in correctly. I JUST received a message from Vodacom stating that they just stole from me again. The shop I did my contract at was VODACOM KRUGERSDORP, KEY WEST. </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team