1 reviews | Active since Sept 2016
*****ing my Money! Direct Debit - I do not use Vodacom!
<p>Vodacom have been deducting money from my bank account. I notified them in January 2017 and noticed today they have deducted again. This order bounced as it is in an account that I use for certain transactions. That has not resulted in a R150 charge to my account for a R75.00 account. Ridiculous. The history is:</p> <p>1. Jan 2017 - R95.01</p> <p>2,Feb 2017 - R190.02</p> <p>3. March 2017 - R385.03</p> <p>4. April 2017 - R 480.04</p> <p>5. June 2017 - R85.00</p> <p>6. July 2017 - R75.00</p> <p> </p> <p>I have incurred debit orders as a result and I would like these refunded back to me. I want to know why I am being debited for a service I do not use! Account number: NA 149612.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
With all due respect from Vodacom - my post is quite clear. I do not need a consultant to discuss this with me. If this amount is not refunded in to my bank account in the next week, then I will commence with a formal complaint to the Ombudsman and the Consumer Protection Council. It is quite clear. Vodacom are deducting money from my account for services that I do not use. This is theft.
With all due respect from Vodacom - my post is quite clear. I do not need a consultant to discuss this with me. If this amount is not refunded in to my bank account in the next week, then I will commence with a formal complaint to the Ombudsman and the Consumer Protection Council. It is quite clear. Vodacom are deducting money from my account for services that I do not use. This is theft.