*****ing my Money and Poor Service

I would like to lay a complaint against your company for giving me absolutely poor service. Ever since i upgraded on my contract your service was an issue.

I contacted your customer care on the 5th October 2017 with regards to my bank account being deducted with an amount of R1786.30 and this made no sense as my contract is an Smart S+ Top Up to the value of R409. I want to know why this was deducted by R1377.30 extra and i want to know immediately.

The person i spoke to said she could see charges that should not have been there, and that the money would be credited back into my bank account within 7 days.

I phoned back on the 13th October to find out what was happening as i received nothing back from you. The guy i spoke to said he could see it was logged but still an open query, he said he will phone me back as he wanted to have a look at the breakdown of the statement.... he never ever got back to me and that is absolutely appalling service as i told him this is urgent.

I phoned again today on the 16th October and was now told that the consultant that handled the call on the 5th logged it in the wrong department and that my request is now only logged today and i have to wait now from the start for an answer on this. If you don't have qualified people to do their jobs right then get people that can. I'm absolutely fed up with your service as vodacom.

If this is not resolved now i will take this further.

Vodacom your service is ABSOLUTELY POOR