*****ing my money and not loading my data

I've been dealing with your customer service and was blown away by the amazing service that I received from one individual, Aviwe. However as my query is being passed on to agent after agent it is getting less and less of a solution. Money has been deducted from my airtime because I purchased a data bundle, however the data is not reflecting on my account - but my money is gone. I keep getting told that your system is showing that "As per our records, the data was loaded." This is clearly not the case and obviously there was an error with my transaction. I've sent screen shot after screenshot, but no one can help me. Please don't ***** my money and credit my account either with the data I purchased or reverse my order and credit the R79 airtime back. I'm starting to regret renewing my contract with you.