*****ing my money

I HAD AN ACCOUNT OF OVER R1000 AND PAI R1110. AFTER THAT I STILL HAD A BALANCE OF over R1000 SO I PAID ANOTHER R1200. THEN WHEN I CHECKED MY ACCOUNT IT WAS R1400 AGAIN. SO THEY TAKE MY MONEY BUT IT DISSAPEARS AND MY ACOUNT DOWSNT GO DOWN. THIS IS THE SECOND TIME IN LESS THAN A MONTH. THEY PUT THE PRICES UP AND WE JUST HAVE TO ACCEPT TO PAY MORE HOWEVER THEIR SERVICE IS TERRIBLE. AND WHEN YOU PHONE CUSTOMER CARE THEY ARE RUDE AND DONT HEVE A CLUE WHAT THEY ARE DOING. VODACOM HAS IN THE RECENT MONTHA GONE FROM AN ACCEPTABLE SERVICE PROVIDER TO OBE THAT I WILL NOT RECOMMEND TO ANYONE.