*****ing my data

So here we go again. On Saturday I checked my data it was 17....gigs on Monday all gone, this data was from upgrading my line. I call in and log a complaint a get a lady with attitude telling me I've used up my data because of things running in the background. I tell her its *******. I normally take my airtime and transfer to data 5 gb lasts a month which I had to do on Monday because I had no data. She then after much arguing checks my line and then it dawns on her ohhhhh I see in total ive used 3....gb so now she's also questioning where did my data go. After a couple of days I get this stupid message someone in the back office decided I used my data and as a goodwill gesture issued me with 4gb which expires in 30 days. BUT I had to use my own money and airtime to put data on, now out of goodwill whoever back office is thought shame this ****hole customer used her data leta give her some. So the consultant who assisted me called. I told her this is not my 17 gb where is it, so the case gets reopened and a day later back office decided to close the case... ag shame again, gives me 10gb....NO vodacom FFS where is the data you stole from me. Let me speak to the back office that can't give me answers. Yet again I tell the consultant don't make a fool of me, let the back office call me because I want what I'm entitled to. So now I wait again. So now they want to give me this goodwill data for 30 days. My 17 gb you stole was not for 30 days I want that back, now I sit with the data I paid for and the goodwill data and only 30 days. Again being treated like an imbecile and a fool. Get yourself sorted out and stop *****ing from me. I'm waiting on answers. I want my data back that i can use when I want to Here are messages 6.10.2020 Dear customer, an investigation has been completed and your billing was found to be completely correct and accurate. As a once-off gesture of goodwill your airtime was credited with 4GB. Kindly consider installing a Data Monitoring Tool to help you identify programs using your data or visit your nearest Vodacom store for further assistance. Have a pleasant day further.

7.10.2020 Dear customer, 10GB was allocated to your account as a ONCE-OFFF gift from Vodacom. Please note your billing is correct and accurate. Please register your number on the Vodacom website www.vodacom.co.za. Once registered, please log in and use our Detailed Data Usage service under Quick Links to access your Detailed Data Usage report. Find Quick Links below your Mobile Summary box. Thank you for your patience.