AB
Anton B

1 reviews | Active since Feb 2011

29 Jan 2018, 11:59

*****ing my Airtime and uses it as Data!!

On numerous occasions used my allocated Data to go on Internet. Doing so Vodacom uses ( *****ING ) my Airtime and use it as Data!!!! I made screenshots of this occurrences and not once used the Airtime to make calls!!!!!! Example - 26/01/2018 ( time 12-02-21) Airtime was R 656.49 and Date was 114.27 MB. Went on Internet ( time 12-06-56) and thereafter checked my balance. Airtime now R603.72 and Data still 114.27 MB!!!!!!!! This is an ongoing occurrence!!!!! WHY ARE YOU *****ING FROM YOUR CUSTOMER, ALREADY WITH YOU MORE THAN 20 YRS??? Give my money back and admit your "wrongdoing"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...or should I lay a ******** charge against you????

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2018, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Jan 2018, 14:24
Official

Good day Anton,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian