RB
Raymond B

1 reviews | Active since Feb 2018

13 Feb 2018, 12:43

*****ING MY AIRTIME

I've had a contract phone from vodacom for not even one month and are furious already! I received my 350 rand airtime as per Uchoose 350 on the 2nd of February (which I paid for). On the 2nd I bought R 249.00 data bundle which left me with R100.00 airtime left on my phone. Made 4 calls which totaled about 3 min. Today I checked my balances just to be shocked that I only have R 5.34 left! I did the sms to see if there are any wasps services and came back negative. WHERE THE HELL IS MY AIRTIME? If this is how you ***** airtime and my money you can kindly cancel my contract immediately. I request a bill per line where my airtime has gone and for what it was used. Please do not tell me that you cannot see that Info. We all know you can.

0
Replies (3)
Vodacom
Vodacom's reply13 Feb 2018, 13:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Feb 2018, 15:33
Official

Good Day Raymond Brits,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

RB
Raymond B's update14 Feb 2018, 16:24
Reviewer Update
Thank you for your quick response. issue was solved. Please tell me how I would activate the vodafone live content so that I can make sure I dont do it again