1 reviews | Active since Jul 2017

08 Jan 2018, 21:44

*****ing my airtime

Well, last week I loaded just a R12 airtime and when I looked the next day there was like 0.12cents left. Anyways did nothing about it as I had other things to focus on. Yesterday I loaded another R12 to just sms someone back which I know only took a few cents and I still had about R11 left. So I don’t always check my airtime but then today I looked and there is only 0.97cents left... like ***????? I don’t understand why my airtime is disappearing. I sent 1 sms... I have data for social media... why the F is vodacom *****ing my airtime???? I am really so sick of this service provider... bad service from staff/ staff that don’t seem to take note of what one says and then my airtime just magically disappearing!!!! Like seriously ***???? Then your data is also still so expensive even your contracts. Do you enjoy running people dry with your expensive service??? No wonder so many people are complaining about vodacom.

I would really like to know what’s happening to my airtime every freaking time I load. So unacceptable ???

0
Replies (1)
Vodacom
Vodacom's reply09 Jan 2018, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team