LS
Lorien S
1 reviews | Active since Jul 2011
11 Jan 2022, 13:46
*****ing money from my account
I am tired of vodacom processing a debit order on my cancelled contract, that was never meant to be paid. A manager named Dean was supposed to honour what was communicated to me that my October 2021 debit order would be the last. He never got back to me and you are still trying to take money that was never meant to be paid to you. You need to update my balance to zero and honour what your consultant told me. I am tired of getting no help from your social media or tele consultants. Someone needs to step up, clear my account that was never supposed to have a balance and let me know ASAP
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Vodacom's replyOfficial
11 Jan 2022, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2022, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LS
Lorien S's updateReviewer Update
12 Jan 2022, 15:18I disagree. I spoke to Dean, a manager there. Who told me he would honour what the consultant on a call told me in August last year. I told him I would let them take a 25th payment of a 24 month contract that was cancelled in time. That was already one month more than I should have paid. I find it unacceptable that you think you can charge me for 26months.
My response also remains the same. You need to correctly set my balance to zero and ensure that debit order is cancelled. I am not allowing you to ***** my money, and I am not dropping this. I am sick and tired of your service, and someone should call me. Otherwise, ensure that debit order is cancelled.
I will go to Wendy Knowler with the consumer protection. I’ve paid a month more than I should have already, I am not paying more than that
My response also remains the same. You need to correctly set my balance to zero and ensure that debit order is cancelled. I am not allowing you to ***** my money, and I am not dropping this. I am sick and tired of your service, and someone should call me. Otherwise, ensure that debit order is cancelled.
I will go to Wendy Knowler with the consumer protection. I’ve paid a month more than I should have already, I am not paying more than that
LS
Lorien S's update12 Jan 2022, 15:18
Reviewer Update
I disagree. I spoke to Dean, a manager there. Who told me he would honour what the consultant on a call told me in August last year. I told him I would let them take a 25th payment of a 24 month contract that was cancelled in time. That was already one month more than I should have paid. I find it unacceptable that you think you can charge me for 26months.
My response also remains the same. You need to correctly set my balance to zero and ensure that debit order is cancelled. I am not allowing you to ***** my money, and I am not dropping this. I am sick and tired of your service, and someone should call me. Otherwise, ensure that debit order is cancelled.
I will go to Wendy Knowler with the consumer protection. I’ve paid a month more than I should have already, I am not paying more than that
My response also remains the same. You need to correctly set my balance to zero and ensure that debit order is cancelled. I am not allowing you to ***** my money, and I am not dropping this. I am sick and tired of your service, and someone should call me. Otherwise, ensure that debit order is cancelled.
I will go to Wendy Knowler with the consumer protection. I’ve paid a month more than I should have already, I am not paying more than that