FJ
Frederick J

1 reviews | Active since Jan 2016

22 Jan 2016, 21:45

*****ing money from me without any service

My phone number was deleted due to missed payment for 3 months.(retrenchment) in October. Fine. On the 30/12/2015 the instalment went of for January. On the 19/12/2016 I paid all the outstanding fees still the debit order went off and no service. We paid all the outstanding fees on 14/01/2016 plus re activation and still no service. On the 21/01/2016 I went to Vodacom at Discem Rustenburg and they could not activate my phone. The call centre does not help at all the 111 number everyone seems not to know what to do. They keep on putting me through to someone else or a number that does not exist I have never dealt with such *********** *******ed day light ******s in my live. For a big company like Vodacom they are pathetic. Now the phone is reactivated on the 22/01/2016 with a lot less data on incorrect from the contract which I was promised and then another instalment went off again on the 22/01/2016 they keep on steeling my money with no service

0
Replies (1)
Vodacom
Vodacom's reply23 Jan 2016, 07:03
Official
Hello F van Ryneveld,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team