*****ing money from me

I am a client of Vodacom for over 12years. Recently I did not make my monthly payment, which was rectified.

So after I was told by your consultant to make an immediate payment, Vodacom also debited my account with the same amount.

I called Vodacom to rectify their mistake and was told it will take up to seven days. Guess what, day 14 and no feedback or funds back into my account.

So I followed up again, spoke to a lady who just did not take pride in her job to assist me yesterday, was told I have to wait another 7 to 14days. Yesterday was day 13 since the debit order went off and when I phoned in I was told that my query wasn’t even allocated as yet. When I told the lady at Vodacom this is not acceptable and I am taking this to the media, she just said OKAY. Is this what client service is at Vodacom?

Vodacom are very quick to switch off all my services when you did not receive payment and I had to make an immediate payment to get my phone back on and working, now when the mistake is on your side I have to wait 14 + days to get it resolved.

You should be ashamed of yourself. I have been a loyal client of Vodacom for over 12 years now and this is the treatment I get.

I am giving you to close of business to pay my money into my account, failure will leave me no option to take this to the highest level and cancelling all my contracts and move to a different provider.