MP
Melissa P

1 reviews | Active since Nov 2014

14 Mar 2016, 10:57

*****ing money from bank accounts

Dear Vodacom,<br> <br> A weak attempt to phone me over the weekend as well as a statement which does not tell me why the money was ****** out my account by yourselves does not justify an adequate response from you. Again my question to you is: WHY DID YOU GO INTO MY BANK ACCOUNT AND ***** MONEY WHICH DOES NOT BELONG TO YOU?? ESPECIALLY CONSIDERING THAT I HAVE BEEN A PAY AS YOU GO CUSTOMER SINCE NOVEMBER OF LAST YEAR??? <br> <br> Also, debits to you were cancelled a year ago? FYI - I WAS THE PROACTIVE PARTY AS I PHONED YOU MONTHLY TO FIND OUT WHAT WAS OWED TO YOU. NO INVOICES OR STATEMENTS WERE SENT TO ME SINCE BEFORE MY CONTRACT WITH YOU WAS TERMINATED.<br> <br> I AM EVEN MORE REVOLTED THAN I WAS PREVIOUSLY.

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2016, 15:13
Official
Hello melissa.padia,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team