*****ing Money from a Canceled Contract.

Item: Vodacom
Rating: 1
Author: Danie G

I Phone on the 29 October 2018 to Cancel my contact and it took about 45 min to cancel my contract and then today the 04 December 2018 another payment goes off from VODACOM for the same contract. This is unbelievable as they now say that you pay in arrears for the contract and that this is for the month of November 2018 although I canceled my contract in October 2018. I would never suggest this company to anyone.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Dec 2018, 09:03

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Dec 2018, 09:03

Official

Vodacom's replyOfficial

05 Dec 2018, 16:07

Dear Danie

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply05 Dec 2018, 16:07

Official

Dear Danie

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.

Have a great day further.

Vodacom Consumer Website Team