HJ
Hettie J

1 reviews | Active since May 2012

21 Apr 2021, 20:29

*****ING MONEY FORM CLIENTS!!!!!!!!!!!!!!!!!

I have logged a previous COMPLAINT and subsequently sent an email to *** on 9 April 2021, {with a follow-up email on 19 April 2021,} when I was advised a CONSULTANT will ASSIST me with the MONEY ****** and TODATE I AM STILL WAITING FOR A RESPONSIBLE PERSON TO CONTACT ME.

i have also sent them the screenshot of the MONEY Vodacom STOLE from me, as well as the fact that i NEEDED TO BE CONTACTED VIA EMAIL WHICH DID NOT HAPPEN!!!!!!!!!!!!!!!!!!!!

In the event that YOU as the client MISS A PAYMENT they are quick to hand you over for LEGAL ACTION, but is they ***** up and ***** your MONEY Vodacom is NOWHERE to be FOUND!!!!!!!!!!!!!!!!!!!!!!

I NOW NEED THE MANAGER OF VOCADOM TO ACTION THIS AS I HAVE HAD THIS WITH THE WORKERS WHO IS NOT DOING THEIR JOB!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply22 Apr 2021, 07:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HJ
Hettie J's update23 Apr 2021, 15:18
Reviewer Update
I did not agree to it when the consultant phoned me and I still do not agree to your reply.

I told the consultant that I DID NOT RECEIVE the SO CALLED SMS which was SUPPOSEDLY SENT TO ME and as I previously stated I NEEDED TO BE NOTIFIED VIA EMAIL WHICH also did not happen. SO I NEED MY MONEY which was ****** by Vodacom, of R1250.24 REFUNDED.

When I changed over to PRE-PAID, I was NEVER GIVEN ANY T's & C's and NEVER was I advised of this.