*****ing money, disorganization, defamation of character and *****

I communicated with Noluvuyo Mwangqa from Vodacom for converting my two numbers to prepaid and then cancelling. All was sorted then a little while later I saw an amount was ********ly taken from my bank account by Vodacom. I contacted them and this problem seemed to have been resolved then their ******** actions escalated. Lisa Van Staden has ********ly issued me with two lawyers letters on behalf of the disorganization of Vodacom. My Vodacom accounts were changed to prepaid and cancelled on 15 July 2020. I have the communications emails. I also had no outstanding amounts due. I was even asked to use up any airtime etc before the process was completed which I never did because I was no longer using the numbers! Upon receiving the ******** letters, I have since found out that Vodacom has done this to many other previous customers and ruining their credit score in South Africa. This is ******** behaviour and Burnard Raaff and Associates should ask for all communications from Vodacom before issuing any letters because now they are on the wrong side of the law. This is defamation of character of myself and others as well as ***** committed by Vodacom and Burnard Raaff and Associates. My credit should not be ruined to such negligence by two large companies. The lawyers letters demand me to pay an exhorbitant amount probably because Vodacom is expecting me to pay their unnecessary lawyer's fees. Unnacceptable!