CS
Chantal S

1 reviews | Active since Jun 2012

23 Aug 2017, 15:05

*****ing money by adding own charges onto account

Vodacom somewhere along the line registered my for some vlive game in March. Unfortunately I did not pick it up straight away as I buy data every month and assumed the higher charge was data. I picked it up this month and i am being charge R4.95 a day for some game i have never registered for. Vodacom refuse to take this months charge off my bill. So in essence they have been *****ing from me since March, i have not even tried to fight for the money they have already ****** from me, i just want them to stop *****ing from me and they won't stop. The thing that ****es me off even more is to deregister for this game thing you have to confirm that you want to deregister but they register you without confirming or contacting you, it's an easy way to ***** their customers that are too stupid to check their invoices correctly of which i was one unfortunately.

0
Replies (3)
Vodacom
Vodacom's reply23 Aug 2017, 16:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Aug 2017, 08:20
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

CS
Chantal S's update25 Aug 2017, 11:49
Reviewer Update
THIS HAS NOT BEEN SORTED OUT AND *****ING IS NOT AN INCONVENIENCE You still want to ***** another R127.31 from me at the end of this month. I have not asked for a refund of the money you already stole (I am not stupid enough to think you would do this) but I refuse to let you ***** more money from me. The incorrect billing of R127.31 on the invoice due end of August WILL NOT BE PAID.