J(K
James (Junaid) Keraan

1 reviews | Active since Mar 2021

09 Nov 2021, 16:10

*****ing money

I hate vodacom, for 3 years I've been debited for a contract that is no longer active, it ended. If I had airtime or taxi fair I would go to a branch it terminate it.

Your email address asks for the cell number but I don't remember it, your online chat asks for a cell number but I don't remember it, I have a different number for 5 or 4 years now.

If I go to your branch, I'm guessing they will asks for the cell phone number to locate the account. Is nobody going to help me, am I forced to recall a cell phone number I don't remember to get help.

Disgusting *****s taking money for a contract that ended, I have not even used that data or airtime or whatever comes with it for 5 or 4 years already.

Internationally if your contract ends, it ends and they don't debit you anymore.

0
Replies (1)
Vodacom
Vodacom's reply10 Nov 2021, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team