*****ing Money and Disappointing Service!!!

I have been a loyal customer to vodacom for over 15 years and have been happy with them until recently.... The customer care is nothing short of disgusting. Since the shift to the new system, the service has been disappointing. The Mobile app does not correspond with Call Center.... I recently queried my vodacom bill. To shed light on this post, I purchased a monthly data bundle to the value of R1000 only to find that I was been charged R2000. When I called into the Call Centre I was told that the only info they can is that I Purchased this R1000 bundle plus contract amount yet my bill was double!!! A proceeded to contact the accounts department and was then given a answer which I did not expect but to be told this is how the billing works!!! What non-sense! double charging me for something which at the time of the purchase is R1000 not R2000! This is not the first time I have purchased data!!! How can I purchase a bundle + contract mean I pay double!!! They *****ing peoples money! This is a matter they required the Ombuds attention.... Hope that someone at Vodacom read this post and realizes that a valuable customer will no longer be doing business with them in the future! I am truly disappointed at receiving the treatment from a service provider despite my loyalty. Once my contract is up - I will be terminating and moving to a competitor. Everyone needs to be aware of Vodacom