*****ing money again!!!

<p>We all get excited when we can upgrade our contacts and get the latest handset.</p> <p>So was my expectation, I got a massage from Vodacom in Feb this year to upgrade my contract. So to save time i did it online for myself and my fiance (just before we got married). The online experience was good and our handsets was delivered. All seemed well until my wife got her monthly debit order from Vodacom...</p> <p> </p> <p>Vodacom deducted R500 more than what we signed up for, I immediately called to find out what's the story. So I get this response, Vodacom combined our old contract with our new contracts!!! ***!!!! We have a TopUp account that is a set amount per month!!!</p> <p>As a nice person I logged this, it is now Saturday and they still haven't come back to me even after calling then everyday since Monday to sort this out. </p> <p> </p> <p>Who on this earth gives Vodacom the right to ***** from people, deduct crazy amounts, doesn't get back to you, there staff have no idea what they are doing, they don't admit there mistakes!! The worst of all is that this is the second time they have done this.... </p> <p>So luckily I learned from the first time and removed the ability for Vodacom to deduct money from my account. So if Vodacom wants there money this month they must send me the right invoice. And I want them to pay the money back to my wife which was retrenched a couple of months ago!!!! </p>