1 reviews | Active since Jul 2016

08 Dec 2016, 10:21

*****ing money again

<p>Good day</p> <p> </p> <p><br />I am very upset Ive been phoning vodacom for the past few months with problems regarding the billing of my account. Nothing has been done every time i phone in they say its been closed but issues has not been resolved. No ONE has come back to me with this prob.</p> <p> </p> <p> </p> <p> </p> <p>my phone bill is R478.49</p> <p>Instant Recharge R110</p> <p>Total R588.49</p> <p><br /> <br />Vodacom Charged me</p> <p> </p> <p><br />2016/07 R125.40 extra (R713.89)</p> <p>2016/08 R235.40 EXTRA (R823.89)</p> <p>2016/09 R235.40 Extra (R823.89)</p> <p>2016/10 R235.40 EXTRA (R823.89)</p> <p>2016/11 R125.40 EXTRA (R713.89)</p> <p> </p> <p><br />There was a credit of R125.40 on 30/11/2016</p> <p> </p> <p> </p> <p>2016/12 R100.00 EXTRA (R688.49)</p> <p> </p> <p><br />Total on my side vodacom overcharged me</p> <p> </p> <p><br />R1057.00</p> <p> </p> <p><br />Please see to this prob asap please cause im getting very upset with how Vodacom is dealing with problems and its my money you basically *****ing every month.</p> <p> </p> <p><br />Ive stoped payment on vodacom by my bank from November maybe then you will sort my stuff out</p> <p> </p> <p><br />payments not made by me is</p> <p> </p> <p> </p> <p>2016/11 R588.49</p> <p>2016/12 R588.49</p> <p> </p> <p><br />Nothing more like your invoices state</p> <p> </p> <p> </p> <p>Please let me know when this prob has been sorted</p> <p> </p> <p><br />Thank you</p> <p>Michelle De Villiers</p> <p> ********** 481</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 10:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team