*****ing money again
<p>Good day</p> <p> </p> <p><br />I am very upset Ive been phoning vodacom for the past few months with problems regarding the billing of my account. Nothing has been done every time i phone in they say its been closed but issues has not been resolved. No ONE has come back to me with this prob.</p> <p> </p> <p> </p> <p> </p> <p>my phone bill is R478.49</p> <p>Instant Recharge R110</p> <p>Total R588.49</p> <p><br /> <br />Vodacom Charged me</p> <p> </p> <p><br />2016/07 R125.40 extra (R713.89)</p> <p>2016/08 R235.40 EXTRA (R823.89)</p> <p>2016/09 R235.40 Extra (R823.89)</p> <p>2016/10 R235.40 EXTRA (R823.89)</p> <p>2016/11 R125.40 EXTRA (R713.89)</p> <p> </p> <p><br />There was a credit of R125.40 on 30/11/2016</p> <p> </p> <p> </p> <p>2016/12 R100.00 EXTRA (R688.49)</p> <p> </p> <p><br />Total on my side vodacom overcharged me</p> <p> </p> <p><br />R1057.00</p> <p> </p> <p><br />Please see to this prob asap please cause im getting very upset with how Vodacom is dealing with problems and its my money you basically *****ing every month.</p> <p> </p> <p><br />Ive stoped payment on vodacom by my bank from November maybe then you will sort my stuff out</p> <p> </p> <p><br />payments not made by me is</p> <p> </p> <p> </p> <p>2016/11 R588.49</p> <p>2016/12 R588.49</p> <p> </p> <p><br />Nothing more like your invoices state</p> <p> </p> <p> </p> <p>Please let me know when this prob has been sorted</p> <p> </p> <p><br />Thank you</p> <p>Michelle De Villiers</p> <p> ********** 481</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
