1 reviews | Active since Jul 2011

04 Jan 2017, 17:24

*****ing Money

<p>I was so stupid to do an add on to my existing contract with Vodacom, which I returned in time for cancellation as the service was pathetic and I was not happy with the Tablet! So surprise was they never updated the return and cancellation and I was billed fully in December. I received my invoice before the debit order, I phoned couple of times was told by Agent Denzil it was cancelled and if not in time changed on the debit order I will get a credit for it, then never heard anything again! Log in to my account today still see the extra service active and next bill to be wrong again! Phoned 3 times spend 24 minutes on phone no luck! The very reason why I actually dont buy anything over the phone! I am so disgusted with this theft of Vodacom, *****ing money for a supposedly cancelled service! I know they are masters in this field! Now I will cancel all debit orders! Lets see who will won then!!! Useless pathetic idiots!</p>

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2017, 08:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,