*****ING MONEY

It is always frustrating to note that you only get a response from Vodacom when complaints are shared on this platform. I cancelled my contract in early May 2019 and returned the device to the store 3 weeks ago. I was advised that the contract had been cancelled and monies paid would be refunded to me. Sadly this was not done, and the monthly subscription fees were debited off my account. I called Vodacom customer care and they advised that the store had not yet effected the cancellation for the contract and that they were not able to assist. (The store is apparently a franchise). I then called in the store and spoke to the gentleman (Ruan) who took the device and he very plainly acknowledged that it hadn't yet been cancelled and that he 'MIGHT' have it sorted during the course of this week. I chatted to him on the 01/06/2019, still no feedback to date. Vodacom conveniently contracts with the franchise and now I bear the brunt of this poor service and have no idea as to when I will be refunded. It is extremely frustrating.