*****ing loyal customers money!

Vodacom has pathetic service! I did a telephonic upgrade months ago for a fixed amount, a fabulous deal it seamed at the time with a great discount. I upgraded three numbers, but when the bill came it was a different story. Instead of paying less I am paying more than double the amount of my promised premium. It is impossible to get hold of the guy who did the upgrade many complaints has been logged to various departments, no reference numbers and empty promises that I will be phoned back and the problem sorted. After some investigation of my own there seems to be no complaints logged with Vodacom on my numbers. It is impossible to speak to a team leader and after months of promising that someone will phone and sort out the issue... surprise, surprise nothing yet!! I will not pay my account until this matter has been fully resolved and I have been reimbursed fully. Vodacom does not take care of loyal customers, they ***** their money and time!! Absolutely appalled!!!!! My bill was almost R6000.00 this month... shocking!

Lourine Wannenburg ********** 363