*****ing in lockdown

Hi I would like to share my terrible experience I have with vodacom there call centre is so poor the service is so disgusting I will never ever recommend a family member, a friend nor will I ever take a contact out with vodacom again. I paid up my contract on the 6 January 2020 in Knysna branch received my proof of cancellation and proof of payment, I been getting statement emails from Vodacom stating I am arrears every month since February my account wasn't getting debited month ago I Facebook messager vodacom explainining to them the situation they were so quick to respond saying they will call me which they did I was unable to answer my phone as I was at wrk. They message me saying I must forward my proof to the cancellation department which I did last week received a reference no, today vodacom decides to debit my account. I am higher ****ed, annoyed and upset. I want my money to be returned and I want his matter to be resolved immediately.Lamees Salie