ID
Ivan D

1 reviews | Active since Apr 2016

02 Sept 2016, 07:44

*****ing gone to far

<p>I feel im a fair person and can accept somethings. I have accepted vodacom being *****s for to long now. But I am really tired of this nity grity thieving. Firstly your power bundles included a 100mb @ R10. I purchased this countless times. But realized very quickly that no matter how much money you have on your phone after purchasing a powerbundle vodacom would make the rest of your airtime dissappear. Whether its R15 or R50. And no my data roaming is off at this stage. After purchasing the bundle and being on the net, you receive a sms that you have no active internet bundle. Yet you just purchased. Vodacom are more than welcome to go amd check the last few months and see how R100's of rands disappeared of my phone while having an active bundle. Secondly your prices have increased but you still offer a R10 100mb bundle when u dail *123#. This bundle only pops up sometimes and is not available as an option half the time until I eventually purchase the 60mb R8 deal. Lastly also on *123# there os a 50mb bundle for an hour option at R3. But when you purchase it you get an sms stating you have bought this successfully at R4. Such petty crime your committing against consumers. I bet you make millions monthly on this nonsense. Im tired of this fix it!!!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 08:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,