*****ing from your customers

Vodacom is just auto-upgrading their clients against the clients will. We never requested a fibre upgrade, we have actually trying to reduce our fibre to the new advertised package of R499.00. Upon finally getting through to them, they advised us that the line was upgraded on the 1st Aug. Even though I received the mail I did nothing with it, I did not approve it nor did I click on the link in the mail to approve such a request, as I did not want to pay R699.00 for fibre!!! Now I am told that I am signed in to another 24months' contract. I did not authorise this at all!! They are *******!