1 reviews | Active since Oct 2016

30 Oct 2017, 11:10

*****ING FROM THERE CUSTOMERS

CHARGED FOR ROAMING CHARGES AS WELL AS CAL CHARGES WHEN IVE NEVER VISITED OR BEEN TO THE COUNTRY IN QUESTION , SIGNED A SWORN STATEMENT INFORMING THEM I HAVE NEVER TRAVELED AND THEY STILL WILL NOT REVERSE THE CHARGES . MASSIVE COMPANY THAT CARES LESS FOR THERE CUSTOMERS

0
Replies (2)
Vodacom
Vodacom's reply30 Oct 2017, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Nov 2017, 09:20
Official

Good day Shaun,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,