KE
Kerry E

1 reviews | Active since Sept 2017

28 Oct 2020, 10:49

*****ing from teh consumer once again to make themselves richer.

Once again Vodacom is *****ing from their customers. Yesterday I found out that I have been paying for what Vodacom claims is third party content R135. FOR WHAT????? This has been going on for three years. Vodacom refuses to reverse this on my accounts as they claim they did not activate it and have nothing to do with it yet apparently they can block it from happening. What are the customers rights? My dad uses this line and doesn't even know how to go onto the internet. (So called gaming, he doesn't even know what that is) I want someone from Vodacom to phone me and provide me with proof that this has been cancelled and prove to me where and when this was activated with my permission. I want this cost reversed and want my money back for these charges that I never agreed to. Once again this morning I get an sms from Vodacom saying you are subscribed to third party content. WHO is subscribing me????? I am to scared to click on the link in case it adds more money to my account. Vodacom will take no accountability and says they have no connection to these third party services. Obviously they are involved and in cahoots with these people to keep *****ing money from their customers. Why is it always an on going battle and as the customer you never win.

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2020, 11:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team