*****ing from prepaid clients -

HI... AM ON PREPAID AND HAVE A BLACKBERRY 8520 WITH BIS WHICH I PURCHASE MONTHLY...OVER THE LAST 2 MONTHS MY AIRTIME HAS BEEN JUST VANISHING WHEN VIDEOS OR FILES OR PICS ARE BEING RECEIVED VIA BBM OR WHATSAPP - AND WHEN THERE IS NO AIRTIME...IT STILL DOWNLOADS. AS PER NORMAL..AFTER CALLING YOUR CALL CENTRE WITH 1 PERSON SAYING THAT THESE CHANGES WERE MADE WITOUH BEING ABLE TO GIVE ME A CONFIRMATION OF WHEN AND HOW THIS WAS COMMUNICATED TO SOMEONE IN TECHNICAL SAYING IT A MATTER OF DOING SOME SETTINGS AND THIS WILL BE RESOLVED.....I NOW WNAT THIS ISSUE RESOLVED BUT OVER AND ABOVE THAT....YOU HAVE A RECORD OF WHAT AIRTIME WAS LOADED IN MY FONE....i WANT THIS ALL REFUNDED AND CREDITED BACK TO ME..MY WIFE USES THIS FONE AND HAS ALSO RESULTED IN ISSUES BETWEEN US BASED ON THIS...pleas RESOLVED URGENTLY