*****ing from my children

On the 19th of August just before 18:00 I was downloading software 2.7gigs. I had 250 megs when I decided to purchase a 3 gig bundle from the vodacom my app. I also called vodacom to make sure that I was downloading from the bundle I My have purchased. This was from my contact no below. The lady said that everything is okay and that's downloading from the bundled I purchased as I could not see it I asked if I am out of bundle and she said no. This was at 18:01 and called again at 18:19 she also gave me the quantity of data left. A few days later I found that the charging me R2800 for being out of bundle for 5gigs which was consumed within 30 min. I have 5 contracts with Vodacom and now pay for something That is a total ******* while and having to still receive no response from them since then is shameful and I to make matters worse I added a R50 lock on all my accounts if I ever have to go out of bundle. I have a baby due and now I have to worry about this issue which is not my fault and Reginald supervisor at the contact center says we will refund my if we deduct the money. I have accounts to pay and your service is poor please resolve my matter urgently and call me