*****ing from me with no HELP from VODACOM

<p>Do you want to trust Vodacom with your personal info.? Someone opened an account in my name and Vodacom surprised me with the bill. This is what Vodacom has done for me to help: NOTHING. I mean really nothing if I say nothing.</p> <p>I went to Vodacom Brooklyn. They told me they can`t help me without an Affidavit from the police. I returned to the store later that day (for a second time now) to convince the guy to at least freeze the suspicious account until I can get an Affidavit. Later I took the Affidavit and other necessary documentation to Vodacom Irene mall (third time now). They said the same thing - they can’t help me, I need to call there ***** & Risk department.</p> <p>I went home and called Vodacom ***** and Risk. They asked me to send a copy of my Affidavit and ID to them via email. So I did… that was more than 2 weeks ago. Not heard back from them since. Even send follow-up mails after each week again explaining the situation. I even tried to call them several times with either no answer, not anyone available to speak to or I was kept on the line until I ended the call out of frustration. WHY VODACOM WHY?</p> <p>Someone is *****ing from me and even though I do everything I can from my side, you haven`t helped me one bit. Not only *****ing from me, it also reflects badly on my credit record not to mention the time I had to spend at ABSA to reverse the transaction. At this stage I am really furious because if Vodacom doesn`t help me to stop the person *****ing from me, I am going to have to go through it again next month when it happens again.</p>