RM
Ruan M
1 reviews | Active since Nov 2020
17 Dec 2020, 18:47
*****ing from customers
One would think that with one of SA's leading networks comes descend customer care.
My parents have about 6 contracts at vodacom and tried cancelling 3 of them multiple times as the initial 24 month contract expires. Everytime the call operators try to sell you new products and never cancels what you request. With all this they escalate the prices after the initial contract expires even if you would expect to pay less as the device installment part should be.
I would not recommend taking out contracts at vodacom as you'll never get to cancel it and you'll overpay for products.
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Vodacom's replyOfficial
18 Dec 2020, 06:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2020, 06:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Ruan M's updateReviewer Update
05 Jan 2021, 17:36Just to state, vodacom has not responded to my reply to the email. The customer service is bad. And they simply ignore cancelation requests. DO NOT BUY FROM VODACOM.
RM
Ruan M's update05 Jan 2021, 17:36
Reviewer Update
Just to state, vodacom has not responded to my reply to the email. The customer service is bad. And they simply ignore cancelation requests. DO NOT BUY FROM VODACOM.