CM
Cordelia M

1 reviews | Active since Aug 2016

17 Feb 2017, 09:29

*****ing from customers

<p>I upgraded my constract in October 2016 and I was paying R319 per month. Four months into the contract by bill has been increased by R60 to R379. When I enquired I was told that it has been 12 months since I signed for the contract and a discount on 1GB data has expired. It has been 4 months since I signed the contract. 12 months has not lapsed. Vodacom enjoys *****ing money from customers. I phoned again on the 13th of February and I was told that one of the consultant will contact me within 48 hrs. 96 hrs have lapsed and I have not received any feedback from Vodacom. Customer service is terrible.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2017, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team