*****ing from customers

<p>I have 3 contracts with Vodacom. I have by chance noticed that my 250 minute contract has been upgraded to a 400 minute contract without my permission. I have spent almost 2 hours on the phone being shunted from one useless person to the next with not one of the almost 7 people that I spoke to being able to help me. How many other customers are Vodacom robbing this way. I don't check my bill regularly. How many years have they been *****ing from me this way. I wish there was a proper customer service derpartment in place to deal with issues correctly or maybe even a reporting system in place so customers don't have to waste 2 hours of their lives to help Vodacom to their job properly. I have had my contract with Vodacom for over 10years and am questioning just how long have they been *****ing from me without my knowledge. All i want from them is the document that I signed or the recording of my permission that was given to migrate my contract. Then I WILL take it up further.........</p>