JZ
Jen Z

1 reviews | Active since Aug 2017

29 Jan 2020, 12:26

*****ing from clients by debeting *******ly after canceled contract

I cannot believe vodacom *******ly debeting my account again. I let it go the first time, after which I called and emailed canceling my overdue contract that ended in September last year, but now you debited me more than double yet again. Last year you debited R 620 after I canceled my contract, ow you debited R 1400. This is nonsense. My 2 year contract expired in September 2019.in November I called to upgrade and was told I can't upgrade over the phone, even though I said I'll come to the nearest Voda shop to pick up the device once I've upgraded, but apparently couldn't so I asked to cancel. I gave all my details, then after 15 minutes the women said she'd call me back. That never happened. I then had my account debited after verifying my contract details and canceling. I then phoned and was told it will be es alated. I then had my account debited once more, so I blocked the debit from happening and sent an email to vodacom customer services and admin address, stating Contract details and stating that I had canceled my account 3 times before and I've blocked the debit and this needs to be sorted out. Of course I heard nothing. Until now when R1400 is deducted. That is my living. I want this nonsense sorted out or I will post how vodacom can't be trusted and *****s from clients on every social media network outlet under the sun, esp FB, and I will take this further because I've done my due diligence in canceling the expired contract, and I've let the debiting my account slide already, but now a more than triple value debit of R1400 for a R399 pm contract. Now I want all my money returned take off by debit order, incl the R620 something debits when I signed a R399 contract. So return the R1400 debit you took Off *******ly from my account after the contract ended Incl the R620 before that after I canceled in November the 1st time. I cannot believe how sly vodacom is. So shocked. This is unacceptable and I won't stand for it!!!

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2020, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JZ
Jen Z's update05 Feb 2020, 05:08
Reviewer Update
5 days and counting. Still no refund and no one has bothered to contact me. Un flippen believable!!!!!! Let me guess, probably looking for an excuse or way out to not refund me