*****ing - deduction from account for years?

Item: Vodacom
Rating: 1
Author: Maryna C

Been charged for a contract we have not been using for years. Tried multiple times to cancel but still being charged. Today they phone me to upgrade and when i ask them to email the documentation they refused. I would like a refund of all the debit orders or proof that we signed this contract.

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Replies (1)

Vodacom's replyOfficial

05 Oct 2022, 14:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Oct 2022, 14:10

Official