EL
Edward L
1 reviews | Active since Dec 2015
04 Sept 2019, 05:47
*****ing Data & Change Contract Terms Without Notice
This company is just amazing. Logged in this morning at around 4 to use night owl data before 6 and after 5 starting using daily data. Phoned them and they notified me that the terms and conditions has changed and the did inform all clients, its now from 12 to 5 and not 12 to 6. Ask for a letter were they informed us that the terms of the contract has changed, still waiting.
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Replies (2)
Vodacom's replyOfficial
04 Sept 2019, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2019, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Sept 2019, 09:07 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2019, 09:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,