1 reviews | Active since May 2017

19 May 2017, 18:54

*****ing data and airtime

<p>Vodacom,</p> <p>I recharged my account with R110 to and made data purchases that left me with between R50-R60</p> <p>So how is it that I am left within airtime or datby 6.30pm without any notification to that effect? When I speak to your call center agents they have no clue as to what has happened when I ask if 'vodacom doesn't give notifications of data or airtime depletion anymore'?! So,here I am a woman on a Friday night, stranded with no airtime or data and all your call center can say is she can't help me except to escalate the query to technicians who will get back to me in an hour or 3 days- are you ****ing kidding me right now?? The level of callousness and irresponsibility is potentially putting my life at risk but you couldn't be bothered!!!</p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2017, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team