"*****ing" data and airtime

I have loaded data on my account yesterday and within 5 minutes the 1st 100MB I've loaded was finished, so I loaded another 30MB just to be sure and before I could use the 30MB it was gone, including all my airtime that I have not even used, I loaded another 30MB and again it was gone before I could use it, loaded airtime and it was gone as well, loaded a " just for you " data bundle of 40MB for R4 last night again and I never used it as it was done before it was even loaded on to my account, I tried to contact Vodacom last night but with no success lines are engaged tried again with no success. Please can you advise what the hell is going on, This morning when I checked my balance all you guys retuned was 30MB and R24.00 airtime, 30MB was not what I loaded all that I am asking is for you to load back all my data and airtime that was not used. I WANT ALL OF MY DATA THA I'VE LOADED ON THE 21.08.2017 IN MY ACCOUNT TODAY.!!!!!!!!!!!!!! THIS IS JUST BULL****. LIKE WHAT THE HELL WHY DO YOU JUST WANNA GO INTO PEOPLE ACCOUNT AND DEDUCT THEIR AIRTIME AND DATA FOR NO FLIPPIN REASON JUST FOR FUN I GUESS, I HAVE BEEN WITH VODACOM FOR MORE THAN 10 YEARS AND THIS NEVER HAPPENED. SEEING THAT I AM UNABLE TO GET HOLD OF YOUR CUSTOMER SERVICE DEPARTMENT, JUST LOAD MY DATA AND AIRTIME TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!