1 reviews | Active since Jul 2016
<p>I bought a 2gig data bundle 5 days before changing my data contract to pay as you go.</p> <p> </p> <p>On the 30th of June my contract was changed to pay as you go. I then realsied that the 1.2gig of data that was left was now gone.</p> <p> </p> <p>I phoned the call centre to wich the reply was that you automatically forefit data when converting your contract. This is unacceptable and is *****ing. No one explained that to me when I cancelled my contract.</p> <p> </p> <p>Even if I was told (the recordings will prove that I was not) the contract was cancelled a day early and I was not givven the opportunity to consume the data bought.</p>
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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