JS
Judith S

1 reviews | Active since Dec 2009

10 Jun 2016, 10:52

*****ing data

<p>Instead of just deleting the balance of a one-off bundle purchase at the end of 30 days. Vodacom delete the GBs of the one off bundle in total thus *****ing contract bundles. I had a balance of 5 GBs which included the one-off bundle balance plus the contract bundle of 2GBs on the date that my one-off bundle expired. The next morning I had only 1GB as my balance. Where did all the GB contract bundle go? Vodacom deleted the amount of the whole one-off bundle thus *****ing from my contract bundle. This is not the first time. I shall have to take this to the consumer complaints board - I work from home and am fed up with Vodacom taking back everything I have paid for.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2016, 13:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,