MV
Mariska V
1 reviews | Active since May 2011
30 May 2017, 11:35
*****ing data
<p>I have been trying to buy extra data through the Vodacom app since last month. I'll get a confirmation message that the purchase has been successful but NOTHING gets loaded, my data runs out and I'm charged out of bundle rates. You are blatantly *****ing. </p> <p> </p> <p>Another point of concern is that I pay monthly to have my number displayed (which is ridiculous, it's an EFFING setting on the phone) yet my number shows private. </p> <p> </p> <p>Getting hold of a Vodacom agent is like drawing blood from a stone, they are USELESS. </p>
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Vodacom's replyOfficial
30 May 2017, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2017, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MV
Mariska V's updateReviewer Update
30 May 2017, 12:11The consultant can email me, I am not available telephonically during the day. Give me a timeframe on 'in due course'.
I'd also like the money paid back you stole from me last month by charging me out of bundle rates when I tried to buy data. Also same goes for this month, if I run out i will not pay your exorbitant rates when I did try to buy data.
Also, refund me for all the months I've been paying to display my number.
MV
Mariska V's update30 May 2017, 12:11
Reviewer Update
The consultant can email me, I am not available telephonically during the day. Give me a timeframe on 'in due course'.
I'd also like the money paid back you stole from me last month by charging me out of bundle rates when I tried to buy data. Also same goes for this month, if I run out i will not pay your exorbitant rates when I did try to buy data.
Also, refund me for all the months I've been paying to display my number.