*****ing Data

My data and airtime has been used up even though my phone has been off. The lady that we spoke to named Zuki stated that there was days that the data was off on my phone and yet her manager said that its been running since the first of the month. I wanted to know how its possible that I could loose my data when it was off and I have been using my Wi-Fi. I asked them to refund at least my 500mb that I bought but they refused claiming that I have updated applications on my phone and nothing has been updated. I have had enough of Vodacom \*****ing"their customers over as this has been the second time this year that they have been charging me for services that I have not used. If it was possible for me to end my contacts with them I would do it a heart beat and I won't ever upgrade or use their services again after this contracts has ended.<br> <br> When asked when and how the services was used they can not give you a proper answer."""